Darren is so patient and kind with me filing late. I have been poorly most of this year and have had the flu since before Christmas and was really embarrassed to be so late. He was so polite and friendly about it and did it all really quickly and well. I am sorry to have put pressure on him in this way. Darren is first class in his knowledge about my sector and keeps up to date with all new tax legislation. I have full trust and confidence in him which as a sole trader is so important. Darren goes the extra mile always and I have never had such amazing service from an accountant before. Chris on reception is first class. A cheerful,friendly face greets one every time one arrives and he is also super efficient with the admin side of things and nothing is too much trouble for him. He also answers the telephone quickly when ringing into the main line. I Many years ago I was with the private client sector of one of the big four and they were rude, lazy and dreadful. You are all streaks ahead of the main big four and I wish you all well in the coming year. Thank you so much for your help and efficiency. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?