Tyrrell Accountants reviews and feedback - independently hosted by CustomerSure

Excellent service – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Philip Ryder – 05/20/2022 – Add public reply

Never a problem. Darren has looked after me for over 20 years. Now retiring, I am grateful for his help over the years. – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Mervyn Livermore – 17 May 22 – Add public reply

Very good,Quick and reliable service. Highly recommend – How would you describe our performance overall?

9/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Jason White – 17 May 22 – Add public reply

Overall performance average at best Alison leaving was not communicated to me at all and I found out on social media which is not very good. Have an issue with HMRC which has not been dealt with by you as yet and has been ongoing since December. Feels like it keeps being pushed to another day. Still awaiting VAT return to be completed and now half way through the following month. This is usually done within a week or so. It basically doesn't feel like I am a priority client at present and that I have to complain to get things done – How would you describe our performance overall?

5/10 – How satisfied were you with the service we provided?
4/10 – How easy were we to deal with?

James Broom – 16 May 22 – Add public reply

Hi James
Thank you for taking the time to provide feedback. I will look in to the points raised and come back to you.
Richard

Richard Suswain – 17 May 22

Very good – How would you describe our performance overall?

8/10 – How satisfied were you with the service we provided?
9/10 – How easy were we to deal with?

Nino Russo – 11 May 22 – Add public reply

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Eleanor Crowe – 10 May 22 – Add public reply

7/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Sheona Fraser – 09 May 22 – Add public reply

6/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

James Bradford – 08 May 22 – Add public reply

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Claire Hart – 08 May 22 – Add public reply

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Hayley Bishop – 04 May 22 – Add public reply

You guys are always so kind and friendly, I’m a very happy customer 😁 – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Mandy Corcoran – 02 May 22 – Add public reply

Excellent – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

James Burnett-Shepherd – 29 Apr 22 – Add public reply

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Christine Burling – 29 Apr 22 – Add public reply

Brilliant as always - Liam was fast to respond and super helpful. Honestly, you guys take a weight off and allow me to focus on my business so thanks again! – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Sam Goldfinch – 29 Apr 22 – Add public reply

I've loved working with Alison and am not sure how things will work out now she's gone, but looking forward to a new proposal and fee from Darren to move forwards. – How would you describe our performance overall?

8/10 – How satisfied were you with the service we provided?
8/10 – How easy were we to deal with?

Jillian Rewse-Davies – 20 Apr 22 – Add public reply

Straight forward, easy to deal with, keep informed, – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Stephanie Potschul – 20 Apr 22 – Add public reply

As always a friendly and professional service you won’t better anywhere else 😊 – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Michael Kimber – 15 Apr 22 – Add public reply

As always a friendly and professional service 👍 – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Michael Kimber – 15 Apr 22 – Add public reply

10/10 all round genuinely. Always happy to help answers questions and problems, reply to emails very quickly and can always pick up the phone. I can’t pick a single fault since I first used Tyrrell & Co…I will continue to recommend to anyone who asks. – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Joe Devine – 13 Apr 22 – Add public reply

Perfect - straightforward clear advice – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Jonathan Wilson – 13 Apr 22 – Add public reply

1st class service. Very accessible when advice is required. – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
5/10 – How easy were we to deal with?

David Hargrave – 13 Apr 22 – Add public reply

Satisfactory – How would you describe our performance overall?

7/10 – How satisfied were you with the service we provided?
7/10 – How easy were we to deal with?

Simon George – 11 Apr 22 – Add public reply

Very satisfactory – How would you describe our performance overall?

8/10 – How satisfied were you with the service we provided?
8/10 – How easy were we to deal with?

Steven Bishop – 10 Apr 22 – Add public reply

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

David Hatter – 08 Apr 22 – Add public reply

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Ronan McLister – 08 Apr 22 – Add public reply

Craig is the best – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Robbie Cave – 07 Apr 22 – Add public reply

Excellent! Couldn't say anything negative! – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
9/10 – How easy were we to deal with?

Alea Stott – 30 Mar 22 – Add public reply

Friendly, efficient and very helpful – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Sally Cook – 16 Mar 22 – Add public reply

9/10 – How satisfied were you with the service we provided?
9/10 – How easy were we to deal with?

Phil Hadridge – 16 Mar 22 – Add public reply

Good performance, good communication – How would you describe our performance overall?

9/10 – How satisfied were you with the service we provided?
9/10 – How easy were we to deal with?

Matthew Kerr – 11 Mar 22 – Add public reply

Excellent. Clear and easy, a stress free way to get tax returns completed. – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Julian Adams – 07 Mar 22 – Add public reply

Excellent – How would you describe our performance overall?

9/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Yvonne Barlow – 02 Mar 22 – Add public reply

When the tax report was done, it was done well and done clearly. However it took a lot of emails and reminders to get it done (dare I say, nagging?), so that it was very close to the deadline when it was finally submitted. – How would you describe our performance overall?

7/10 – How satisfied were you with the service we provided?
4/10 – How easy were we to deal with?

Anna Spenceley – 02 Mar 22 – Add public reply

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Dino Longobardi – 25 Feb 22 – Add public reply

Really happy with the service. – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Anna Obolensky-Hudson – 21 Feb 22 – Add public reply

excellent as usual. great service, always feel confident am in the right hands. – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

John Bottomley – 19 Feb 22 – Add public reply

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Tony Killeen – 19 Feb 22 – Add public reply

Very good – How would you describe our performance overall?

9/10 – How satisfied were you with the service we provided?
9/10 – How easy were we to deal with?

Joe Turner – 19 Feb 22 – Add public reply

excellent – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Rosalind Rowlinson – 18 Feb 22 – Add public reply

Always good service and very prompt, thanks – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Angelo Russo – 18 Feb 22 – Add public reply

Very happy – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Spencer Outing – 17 Feb 22 – Add public reply

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Ronan Judge – 16 Feb 22 – Add public reply

Very good, only slight negative is the difference in quoted fee and actual fee but still fair value – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Stephen Barry – 09 Feb 22 – Add public reply

Perfect, as always. – How would you describe our performance overall?

10/10 – How satisfied were you with the service we provided?
10/10 – How easy were we to deal with?

Mark Blake – 09 Feb 22 – Add public reply

Brilliant, always very happy with how my accounts are done and the great, professional and friendly service I receive. – How would you describe our performance overall?