Tyrrell and Company Reviews

1. Well, firstly neither Andrew or myself had a statement enclosed so I phoned Darren and he sent a copy. Then when Andrew came to sign his tax form we found that he had a copy of my tax form and not his own. So phoned again and Darren was on holiday so I can't remember the chaps name he sent Andrew a copy. Which over the weekend he will sign and return. In the meantime Clyde has returned the other signed tax forms and payments have been made. Andrew will make his payment this weekend. Have just heard he has paid his statement today. – How would you describe our performance overall?

   • 10/10 – How satisfied were you with the service we provided?
   • 10/10 – How easy were we to deal with?

   Rosalind Rowlinson – 16 Aug 19 – Add public reply
2. All about the person. – How would you describe our performance overall?

   • 10/10 – How satisfied were you with the service we provided?
   • 10/10 – How easy were we to deal with?

   Charles William Robins – 16 Aug 19 – Add public reply
3. • 9/10 – How satisfied were you with the service we provided?
   • 9/10 – How easy were we to deal with?

   Julian Adams – 12 Aug 19 – Add public reply
4. • 10/10 – How satisfied were you with the service we provided?
   • 10/10 – How easy were we to deal with?

   Steven Bishop – 12 Aug 19 – Add public reply
5. • 10/10 – How satisfied were you with the service we provided?
   • 10/10 – How easy were we to deal with?

   Christine Burling – 06 Aug 19 – Add public reply
6. • 10/10 – How satisfied were you with the service we provided?
   • 10/10 – How easy were we to deal with?

   Adam Fjaerem – 31 Jul 19 – Add public reply
7. First class high speed production of our two tax returns, that would have taken me at least 3 weeks to prepare! – How would you describe our performance overall?

   • 10/10 – How satisfied were you with the service we provided?
   • 10/10 – How easy were we to deal with?

   John Scott – 25 Jul 19 – Add public reply
8. • 10/10 – How satisfied were you with the service we provided?
   • 10/10 – How easy were we to deal with?

   Vladimir Doynikov – 19 Jul 19 – Add public reply
9. • 10/10 – How satisfied were you with the service we provided?
   • 10/10 – How easy were we to deal with?

   Jason Stearn – 15 Jul 19 – Add public reply
10. Responses to recent queries have been slow and not addressed the specific query raised. The final response did not properly address our specific question and was a generic/formulaic answer inappropriate to our needs which we read as a lack of interest. – How would you describe our performance overall?

    • 5/10 – How satisfied were you with the service we provided?
    • 5/10 – How easy were we to deal with?

    Pedwall Consultancy – 09 Jul 19 – Add public reply

    • 

      Thanks for the feedback and Craig will be in touch to address your concerns.

      Richard Suswain – 19 Jul 19

11. Outstanding!! – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Steven – 09 Jul 19 – Add public reply
12. Fabulous – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    John ives – 08 Jul 19 – Add public reply
13. • 8/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Jonatas – 08 Jul 19 – Add public reply
14. Errors quickly amended. – How would you describe our performance overall?

    • 7/10 – How satisfied were you with the service we provided?
    • 8/10 – How easy were we to deal with?

    PL Drake – 05 Jul 19 – Add public reply
15. Excellent – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    James Stearn – 03 Jul 19 – Add public reply
16. • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Randi Drees – 01 Jul 19 – Add public reply
17. On the whole it was fine but the response times on questions has got much longer. There also seems to be a lack of proactive advice. For example I had to ask about putting money into my pension, I also gave myself and Liz a pay rise to ensure going into the next tax year we are getting best possible savings. – How would you describe our performance overall?

    • 8/10 – How satisfied were you with the service we provided?
    • 8/10 – How easy were we to deal with?

    Stuart Benham – 01 Jul 19 – Add public reply
18. • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Jane Read – 27 Jun 19 – Add public reply
19. First rate. A real pleasure to deal with. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Kevin Reid – 27 Jun 19 – Add public reply
20. Very good and you provided a solution to my problem – How would you describe our performance overall?

    • 9/10 – How satisfied were you with the service we provided?
    • 9/10 – How easy were we to deal with?

    Simon George – 24 Jun 19 – Add public reply
21. very professional – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Ryan Leek – 17 Jun 19 – Add public reply
22. You are always there when needed and always come up with an answer that solves all the problems arisen. A BIG thank you for all your help. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Yeter Kahraman – 12 Jun 19 – Add public reply
23. Professional, courteous, knowledgeable – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Sarah Jane Peck – 12 Jun 19 – Add public reply
24. Very good. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Edward Carolan – 11 Jun 19 – Add public reply
25. Always have time to explain questions I have. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Helen Cambridge – 10 Jun 19 – Add public reply
26. Easy to get answers to questions very helpful – How would you describe our performance overall?

    • 9/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Ian Coote – 10 Jun 19 – Add public reply
27. Excellent – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Eddie Wright – 10 Jun 19 – Add public reply
28. Tyrrell & Company are a dream come true for a small but growing business like mine - I feel like I have an FD and accounts and payroll department all in one place - providing the kind of business development insights I’ve never had before – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Jillian Rewse-Davies – 10 Jun 19 – Add public reply
29. • 8/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Shane Jones – 06 Jun 19 – Add public reply
30. Excellent. A faultless service over many years. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Dorothy Fane – 31 May 19 – Add public reply
31. • 6/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Colin Rayner – 31 May 19 – Add public reply
32. Amazing to deal with. Darren has been so helpful and kind in sorting out my tax. Thank you so much. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Caroline Howard – 27 May 19 – Add public reply
33. Excellent. Communication always timely, polite and understandable. Take time to explain things to their clients. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Yvonne Barlow – 27 May 19 – Add public reply
34. Very friendly, professional, fast and a top quality service. Would highly recommend. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Richard & Olga Ambrose – 10 May 19 – Add public reply
35. • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Jacky Brown – 08 May 19 – Add public reply
36. Very helpful and prompt service – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Hannah Miller – 26 Apr 19 – Add public reply
37. Great. I needed some paperwork for a recent mortgage and was provided with it in a timely manner. Everyone is always helpful and polite when you deal with them. Chris is extremely personable and always welcomes you in a very personal manner. – How would you describe our performance overall?

    • 8/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Tim Deer – 24 Apr 19 – Add public reply
38. Brilliant and efficient ! – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Jamie Higgins – 24 Apr 19 – Add public reply
39. Excellent service . Makes my life easier not worrying about tax. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Gaye Stearn – 22 Apr 19 – Add public reply
40. Fantastic service, been with you for 15 years now. – How would you describe our performance overall?

    • 9/10 – How satisfied were you with the service we provided?
    • 9/10 – How easy were we to deal with?

    Paul O'Reilly – 16 Apr 19 – Add public reply
41. • 5/10 – How satisfied were you with the service we provided?
    • 6/10 – How easy were we to deal with?

    Paul Sandford – 10 Apr 19 – Add public reply
42. Very good – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Carl Dunn – 08 Apr 19 – Add public reply
43. Ec – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    James Bradford – 08 Apr 19 – Add public reply
44. Nothing really you do ok – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 9/10 – How easy were we to deal with?

    Joe Turner – 08 Apr 19 – Add public reply
45. • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Nikki Farr – 08 Apr 19 – Add public reply
46. • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Juliette Atkinson – 08 Apr 19 – Add public reply
47. Efficient, easy to talk to and friendly. End of year always completed in a timely fashion to be able to make changes, if necessary, going forward – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Lorraine Shellie – 29 Mar 19 – Add public reply
48. Darren Purcell was very helpful, efficient and easy to deal with, thank you – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Geoffrey Picton-Turbervill – 20 Mar 19 – Add public reply
49. Have been able to answer any question or query i have very throughly – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Meg Sandford – 22 Feb 19 – Add public reply
50. Efficient, friendly, helpful, – How would you describe our performance overall?

    • 8/10 – How satisfied were you with the service we provided?
    • 9/10 – How easy were we to deal with?

    Andrew Kessell – 19 Feb 19 – Add public reply

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