Tyrrell Accountants Reviews

1. Responses to recent queries have been slow and not addressed the specific query raised. The final response did not properly address our specific question and was a generic/formulaic answer inappropriate to our needs which we read as a lack of interest. – How would you describe our performance overall?

   • 5/10 – How satisfied were you with the service we provided?
   • 5/10 – How easy were we to deal with?

   Pedwall Consultancy – 09 Jul 19 – Add public reply

   • 

     Thanks for the feedback and Craig will be in touch to address your concerns.

     Richard Suswain – 19 Jul 19

2. Outstanding!! – How would you describe our performance overall?

   • 10/10 – How satisfied were you with the service we provided?
   • 10/10 – How easy were we to deal with?

   Steven – 09 Jul 19 – Add public reply
3. Fabulous – How would you describe our performance overall?

   • 10/10 – How satisfied were you with the service we provided?
   • 10/10 – How easy were we to deal with?

   John ives – 08 Jul 19 – Add public reply
4. • 8/10 – How satisfied were you with the service we provided?
   • 10/10 – How easy were we to deal with?

   Jonatas – 08 Jul 19 – Add public reply
5. Errors quickly amended. – How would you describe our performance overall?

   • 7/10 – How satisfied were you with the service we provided?
   • 8/10 – How easy were we to deal with?

   PL Drake – 05 Jul 19 – Add public reply
6. Excellent – How would you describe our performance overall?

   • 10/10 – How satisfied were you with the service we provided?
   • 10/10 – How easy were we to deal with?

   James Stearn – 03 Jul 19 – Add public reply
7. • 10/10 – How satisfied were you with the service we provided?
   • 10/10 – How easy were we to deal with?

   Randi Drees – 01 Jul 19 – Add public reply
8. On the whole it was fine but the response times on questions has got much longer. There also seems to be a lack of proactive advice. For example I had to ask about putting money into my pension, I also gave myself and Liz a pay rise to ensure going into the next tax year we are getting best possible savings. – How would you describe our performance overall?

   • 8/10 – How satisfied were you with the service we provided?
   • 8/10 – How easy were we to deal with?

   Stuart Benham – 01 Jul 19 – Add public reply
9. • 10/10 – How satisfied were you with the service we provided?
   • 10/10 – How easy were we to deal with?

   Jane Read – 27 Jun 19 – Add public reply
10. First rate. A real pleasure to deal with. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Kevin Reid – 27 Jun 19 – Add public reply
11. Very good and you provided a solution to my problem – How would you describe our performance overall?

    • 9/10 – How satisfied were you with the service we provided?
    • 9/10 – How easy were we to deal with?

    Simon George – 24 Jun 19 – Add public reply
12. very professional – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Ryan Leek – 17 Jun 19 – Add public reply
13. You are always there when needed and always come up with an answer that solves all the problems arisen. A BIG thank you for all your help. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Yeter Kahraman – 12 Jun 19 – Add public reply
14. Professional, courteous, knowledgeable – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Sarah Jane Peck – 12 Jun 19 – Add public reply
15. Very good. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Edward Carolan – 11 Jun 19 – Add public reply
16. Always have time to explain questions I have. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Helen Cambridge – 10 Jun 19 – Add public reply
17. Easy to get answers to questions very helpful – How would you describe our performance overall?

    • 9/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Ian Coote – 10 Jun 19 – Add public reply
18. Excellent – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Eddie Wright – 10 Jun 19 – Add public reply
19. Tyrrell & Company are a dream come true for a small but growing business like mine - I feel like I have an FD and accounts and payroll department all in one place - providing the kind of business development insights I’ve never had before – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Jillian Rewse-Davies – 10 Jun 19 – Add public reply
20. • 8/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Shane Jones – 06 Jun 19 – Add public reply
21. Excellent. A faultless service over many years. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Dorothy Fane – 31 May 19 – Add public reply
22. • 6/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Colin Rayner – 31 May 19 – Add public reply
23. Amazing to deal with. Darren has been so helpful and kind in sorting out my tax. Thank you so much. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Caroline Howard – 27 May 19 – Add public reply
24. Excellent. Communication always timely, polite and understandable. Take time to explain things to their clients. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Yvonne Barlow – 27 May 19 – Add public reply
25. Very friendly, professional, fast and a top quality service. Would highly recommend. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Richard & Olga Ambrose – 10 May 19 – Add public reply
26. • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Jacky Brown – 08 May 19 – Add public reply
27. Very helpful and prompt service – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Hannah Miller – 26 Apr 19 – Add public reply
28. Great. I needed some paperwork for a recent mortgage and was provided with it in a timely manner. Everyone is always helpful and polite when you deal with them. Chris is extremely personable and always welcomes you in a very personal manner. – How would you describe our performance overall?

    • 8/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Tim Deer – 24 Apr 19 – Add public reply
29. Brilliant and efficient ! – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Jamie Higgins – 24 Apr 19 – Add public reply
30. Excellent service . Makes my life easier not worrying about tax. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Gaye Stearn – 22 Apr 19 – Add public reply
31. Fantastic service, been with you for 15 years now. – How would you describe our performance overall?

    • 9/10 – How satisfied were you with the service we provided?
    • 9/10 – How easy were we to deal with?

    Paul O'Reilly – 16 Apr 19 – Add public reply
32. • 5/10 – How satisfied were you with the service we provided?
    • 6/10 – How easy were we to deal with?

    Paul Sandford – 10 Apr 19 – Add public reply
33. Very good – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Carl Dunn – 08 Apr 19 – Add public reply
34. Ec – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    James Bradford – 08 Apr 19 – Add public reply
35. Nothing really you do ok – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 9/10 – How easy were we to deal with?

    Joe Turner – 08 Apr 19 – Add public reply
36. • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Nikki Farr – 08 Apr 19 – Add public reply
37. • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Juliette Atkinson – 08 Apr 19 – Add public reply
38. Efficient, easy to talk to and friendly. End of year always completed in a timely fashion to be able to make changes, if necessary, going forward – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Lorraine Shellie – 29 Mar 19 – Add public reply
39. Darren Purcell was very helpful, efficient and easy to deal with, thank you – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Geoffrey Picton-Turbervill – 20 Mar 19 – Add public reply
40. Have been able to answer any question or query i have very throughly – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Meg Sandford – 22 Feb 19 – Add public reply
41. Efficient, friendly, helpful, – How would you describe our performance overall?

    • 8/10 – How satisfied were you with the service we provided?
    • 9/10 – How easy were we to deal with?

    Andrew Kessell – 19 Feb 19 – Add public reply
42. Very patient friendly and attentive at all times even when under stress. I have been unwell last year for most of year which put me behind with my paperwork and affected my ability to manage my affairs well. Darren,s understanding has been second to one Immaculate accounts produced as usual. Heartfelt thanks. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Jill Eitrem0 – 15 Feb 19 – Add public reply
43. Personal, simplified guidance. Exactly what I was looking for. Small touches distinguish the offering from other firms, such as a brief, courteous mail to confirm that payment has been received and was appreciated. Simple but effective. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    David Bord – 15 Feb 19 – Add public reply
44. Friendly, confident and effectient. – How would you describe our performance overall?

    • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Tony Killeen – 15 Feb 19 – Add public reply
45. • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Ben Rolph – 15 Feb 19 – Add public reply
46. • 10/10 – How satisfied were you with the service we provided?
    • 8/10 – How easy were we to deal with?

    Roger Nell – 14 Feb 19 – Add public reply
47. • 5/10 – How satisfied were you with the service we provided?
    • 7/10 – How easy were we to deal with?

    Anton Lokhmotov – 08 Feb 19 – Add public reply
48. So far so good... Took a little while to get the proposal, which was a little worrying. And having signed up, would have been good to have some follow up there. Perhaps I am missing something... – How would you describe our performance overall?

    • 8/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Dan Leighton – 08 Feb 19 – Add public reply
49. Craig really help me very much appreciated of this it was great – How would you describe our performance overall?

    • 9/10 – How satisfied were you with the service we provided?
    • 8/10 – How easy were we to deal with?

    Joseph Upton – 06 Feb 19 – Add public reply
50. • 10/10 – How satisfied were you with the service we provided?
    • 10/10 – How easy were we to deal with?

    Peter Williams – 06 Feb 19 – Add public reply

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