Well, firstly neither Andrew or myself had a statement enclosed so I phoned Darren and he sent a copy. Then when Andrew came to sign his tax form we found that he had a copy of my tax form and not his own. So phoned again and Darren was on holiday so I can't remember the chaps name he sent Andrew a copy. Which over the weekend he will sign and return. In the meantime Clyde has returned the other signed tax forms and payments have been made. Andrew will make his payment this weekend. Have just heard he has paid his statement today. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?