Friendly, efficient, easy to understand and saved me hours of "head scratching". I particularly liked your new secure signing facility with the actual tax returns shown. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Always willing to answer questions and set you at ease! – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Excellent – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Just a brilliant, no-nonsense, insightful customer service. Thank you! – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Friendly as always – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Ok – How would you describe our performance overall?

• 7/10 – How satisfied were you with the service we provided?
• 8/10 – How easy were we to deal with?

Excellent service – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 9/10 – How satisfied were you with the service we provided?
• 9/10 – How easy were we to deal with?

Your help and advice has been a great support in these strange times – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Always helpful, efficient easy to talk to, very happy with your service you offer. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Top notch – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

very good I always feel very supported and top class personal service - this is my 12th year and they helped every step of the way and I will continue and recommend. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Simple the best With a smile – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Great service as always – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Great friendly accounting help! – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Considering it’s Covid 19 I think you handles things very well and give us the notice needed quickly how to deal with our returns. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

efficient – How would you describe our performance overall?

• 9/10 – How satisfied were you with the service we provided?
• 9/10 – How easy were we to deal with?

Efficient, professional and easy to work with. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Outstanding - issues always resolved, advice always good – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

I understand that a lot of individuals are working from home at this time but the threat from Covid is substantially lessened and the majority of businesses are able to utilise their staff more efficiently and respond with creativity to their customers. I think that Tyrell and Co could have been more responsive to the information coming from the government in order to advise their customers. When I called in (last week) I had to call a second time to remind the office that I was waiting for a call back. I had waited until the Covid pandemic was considered to be less of a threat to staff and appreciate that staff have been very busy. – How would you describe our performance overall?

• 6/10 – How satisfied were you with the service we provided?
• 7/10 – How easy were we to deal with?

Excellent – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Really pleased with aspects of service, I have also forwarded this to Carlos to se if he wants to say anything. Many thanks from Janet Salih – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 8/10 – How satisfied were you with the service we provided?
• 8/10 – How easy were we to deal with?

As ever , a great source of user friendly pragmatic advice – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

very pleased – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Great to have feed back within a few hours of a email query!!! Great Team – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Very good on the task, but challenging on the communication (e.g. emails not answered for a few days). – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 9/10 – How easy were we to deal with?

Fantastic – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

It's nice to feel at home with your accountant! I'm impressed with the level of interest, understanding and personality injected into the working relationship. It is a very rare thing indeed, but makes all the difference. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Most of your staff were very helpful and professional but I struggled to get answers to specific questions and didn't feel supported hence why we left. I even offered to move another company to you but that wasn't followed up on so I gave up. – How would you describe our performance overall?

• 6/10 – How satisfied were you with the service we provided?
• 3/10 – How easy were we to deal with?

Brilliant service . Very helpful – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Good – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Excellent, very friendly, helpful and efficient... – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Always had a great service. I have been with your company for 17-18 years now. – How would you describe our performance overall?

• 9/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Really helpful! – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Easy to deal with online tax returns sorted with no bother . – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 9/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Always spot on. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Xero knowledgeably support is excellent. .100% Financial guidance 80% Accounts 70% – How would you describe our performance overall?

• 7/10 – How satisfied were you with the service we provided?
• 8/10 – How easy were we to deal with?

Great - a pleasure to deal with – How would you describe our performance overall?

• 8/10 – How satisfied were you with the service we provided?
• 9/10 – How easy were we to deal with?

Cant fault it in anyway absolutely brilliant – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Excellent – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

As every year my experience is very easy and stress free. Any queries are answered promptly, all communication is fast and easy and generally seem to be very good people – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Brilliant – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Very helpful – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?