Overall performance is always brilliant, but I feel that the tax information that I submit for all four clients is laid out in a manner that would help the tax partner dealing with our tax affairs in a timely manner. The paperwork submitted is always clear and concise for all four clients and I feel that a reduction in cost should really be applied. – How would you describe our performance overall?
- 10/10 – How satisfied were you with the service we provided?
- 10/10 – How easy were we to deal with?
Samantha Welch – 08/11/2016 – Add public reply
Hi Sam. Thanks ever so much for your feedback, we really appreciate it. Darren has reviewed the fee levels and the cost over the last 4 year has increased by a total of £10. I'm sure you can appreciate that our running costs have increased over that period yet we have managed to keep fees at a similar level. Darren will be contacting you under separate cover providing further clarification--
Richard Suswain –