Completely dissatisfied with the way the accounts were handled - I felt like I was dealing with a junior partner who basically prepared the accounts to fulfill a task. All the questions/queries I had to raise myself - it took six months of emails back and forth before I eventually gave up and signed off the accounts and even at that point my last question had not been answered. – How would you describe our performance overall?

• 3/10 – How satisfied were you with the service we provided?
• 5/10 – How easy were we to deal with?

• 6/10 – How satisfied were you with the service we provided?
• 7/10 – How easy were we to deal with?

• 9/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

I have always found it easy to deal with everyone I speak to at Tyrrell & Co. Alison's advice is always sound and she gets our annual accounts back to us really quickly. If ever I have any queries about anything accounts related it is reassuring to know I can get a quick answer either by phone or email in language I can understand rather than feeling I am being talked down to. – How would you describe our performance overall?

• 9/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

We have been more than happy with the service levels. Alison has done a great job. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Very helpful and great communication which reassured us. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Very good – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Brilliant – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Professional, enthusiastic, proactive. – How would you describe our performance overall?

• 9/10 – How satisfied were you with the service we provided?
• 9/10 – How easy were we to deal with?

I have only been with you just over a year I am satisfied with your service. – How would you describe our performance overall?

• 9/10 – How satisfied were you with the service we provided?
• 9/10 – How easy were we to deal with?

Very helpful & accommodating – How would you describe our performance overall?

• 9/10 – How satisfied were you with the service we provided?
• 9/10 – How easy were we to deal with?

Thorough and efficient. Exactly what I needed. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Excellent – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Very helpful staff, and providing quick and efficient service. All stress taken care of! – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Excellent service, professional as always! – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Fabulous thank you, saved my backside again doing my doing accounts last minute. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Always a satisfactory service from DP – How would you describe our performance overall?

• 9/10 – How satisfied were you with the service we provided?
• 8/10 – How easy were we to deal with?

Efficient, organised, responsive. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Excellent professional service. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Darren was very helpful despite our disorganised and late submittal of documents. Will use you again and hope to be better organised! – How would you describe our performance overall?

• 9/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Really great--my comments reflect my happiness. Even received feedback on a Saturday – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Excellent – How would you describe our performance overall?

• 9/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Excellent personal service, .Craig was attentive and supportive and dealt with my many timetable lapses with patience and good humour. He dealt with a last minute technical problem very effectively. I've always said that every client of a professional services firm should feel that they are they are the only client of the firm. My wife and I certainly felt this to be the case. – How would you describe our performance overall?

• 9/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Very efficient and fast. – How would you describe our performance overall?

• 8/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

I have used your services for a long, long time now and I have always been pleased with your efficiency and accuracy. I have recommended you to my friends and colleagues over the years and they are very satisfied too. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Fantastic – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Very good – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Painless, hassle free, very efficient, exceeded expectations. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Fantastic – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Magnificent – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

First rate as usual, this refers to a all aspects of your performance and value for money. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Even very small traders such as me are treated with care and concern. This is the mark of a very good business – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Great – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 7/10 – How satisfied were you with the service we provided?
• 7/10 – How easy were we to deal with?

Very happy with the service overall and even happier now that it has been promised that the person that you are dealing will remain the same for the foreseeable future as the change of account managers was quite considerable. All the staff make you feel comfortable and are very friendly and always helpful. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 7/10 – How satisfied were you with the service we provided?
• 7/10 – How easy were we to deal with?

Recently have had an issue with Zero software accessing our bank accounts - all our on-line banking facilities were suspended, as Natwest claim Zero are not authorised to access our account information. This is still to be resolved. – How would you describe our performance overall?

• 8/10 – How satisfied were you with the service we provided?
• 6/10 – How easy were we to deal with?

A1 – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Great – How would you describe our performance overall?

• 9/10 – How satisfied were you with the service we provided?
• 9/10 – How easy were we to deal with?

Molte bene. – How would you describe our performance overall?

• 9/10 – How satisfied were you with the service we provided?
• 9/10 – How easy were we to deal with?

Excellent – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

The best. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

Personal – How would you describe our performance overall?

• 9/10 – How satisfied were you with the service we provided?
• 9/10 – How easy were we to deal with?

Professional. – How would you describe our performance overall?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?

• 10/10 – How satisfied were you with the service we provided?
• 10/10 – How easy were we to deal with?