On the whole it was fine but the response times on questions has got much longer. There also seems to be a lack of proactive advice. For example I had to ask about putting money into my pension, I also gave myself and Liz a pay rise to ensure going into the next tax year we are getting best possible savings. – How would you describe our performance overall?

• 8/10 – How satisfied were you with the service we provided?
• 8/10 – How easy were we to deal with?